Every language your guests speak
It answers in the guest's language and gives your team the summary in English.
For holiday-rental managers
Every guest call answered. Every issue handled.
Restado AI answers your guests' calls in their language, at any hour, from your bookings and your own knowledge. It opens the right ticket, calls your team when a person is needed, and keeps every call on record.
- Hostaway and Guesty
- Says it is an AI
- Your own phone number
Guest call · Casa Mar
Booking found · checked in yesterday
No sale agua caliente en la ducha.
Lo siento. Primero revise el interruptor del termo en la cocina; si sigue sin agua caliente, aviso ahora al fontanero.
Spanish, summarised for you in English
No hot water · Casa Mar
One ticket, however often the guest calls
Calling the on-call plumber
Accepted · on the way, the guest is told
What happens when a guest calls
- 1
A guest calls your number
The assistant answers in their language, recognises the booking and knows the home from your booking system and your knowledge.
- 2
Questions get answered
Check-in times, parking, the heating, the nearest pharmacy. Door codes only after the guest confirms a PIN.
- 3
Problems become one ticket
A broken boiler is one ticket, not five, however often the guest calls. Your team sees it straight away.
- 4
Urgent issues reach a person
It calls your on-call list until someone accepts, then tells the guest who is coming. In an emergency it first sends the guest to the emergency number.
- 5
Your team can take over
Anyone can take a live call over from the dashboard, and the assistant steps out.
Built for the calls you get every day
Access codes behind a PIN
Door and lock codes go out only after the guest confirms the PIN sent to them. A phone number alone is never enough.
Your booking system, live
Hostaway and Guesty bookings, guests and homes, kept in sync. If the sync stops, it answers from the last good copy and tells you.
On call, day and night
Your escalation chains by priority, per home, with fallbacks. Nobody answers? You know at once.
Sambo, your team's assistant
Ask "what's open at Casa Mar?" or "send the guest a new PIN". He answers from your data and prepares changes you confirm.
Owner reports
A private link for each property owner with their homes' totals, and nothing else.
Smart locks
A code per stay through your locks, created and removed on time.
Messages too
Draft replies to guests' messages, or automatic answers for simple questions, in your words.
The rules it never breaks
- It says it is an AI, in every language.
- It never books, changes or cancels a stay, and never refunds or charges.
- Access codes only after PIN verification.
- Every company's data is kept apart from every other's.
- Every call is on record with its summary, kept as long as you set, within the legal limits.
For your team, too
The dashboard shows today's calls, open tickets, who is arriving and what still needs setting up. Sambo, the team's assistant, answers questions about your operation and prepares changes (resolve a ticket, send a new PIN, add knowledge) that run only when you confirm.
What's open at Casa Mar?
2 tickets: the hot water (plumber on the way) and a parking question.
Send the guest at Villa 3 a new PIN
Ready to send. Confirm?
Pricing
One price for the homes you manage
Every plan answers every call. Extra minutes are billed, never cut off.
Starter
For a first handful of homes
€84/ month
€1,008 billed yearly · €99 monthly
Up to 5 homes · 500 call minutes · then €0.25/min
- Up to 5 properties
- 500 call minutes a month
- Guest PIN check and door codes
- Tickets and on-call escalation
Most chosen
Growth
For a growing portfolio
€212/ month
€2,544 billed yearly · €249 monthly
Up to 20 homes · 1,500 call minutes · then €0.25/min
- Up to 20 properties
- 1,500 call minutes a month
- Everything in Starter
- Guest messages and Sambo
Scale
For established operators
€424/ month
€5,088 billed yearly · €499 monthly
Up to 50 homes · 3,500 call minutes · then €0.22/min
- Up to 50 properties
- 3,500 call minutes a month
- Everything in Growth
- Priority support
Enterprise
For large portfolios
Talk to us
Unlimited homes · uncapped minutes
- Unlimited properties
- Uncapped minutes
- Custom phone lines and SIP
- A named contact at Restado
Prices exclude VAT. A guest's call is never cut off for a plan's limit — extra minutes are billed instead.
Questions
What people ask first
How do we start?
Request access. We talk to you, open your account, connect your booking system and set up your homes, staff and knowledge with you. You get your own phone number, and guests can call it from day one.
Which booking systems work?
Hostaway and Guesty today. Your bookings, guests and homes stay in sync, and nothing the assistant does ever changes a booking.
What does a guest hear?
A natural voice in their language that says it is an AI. It answers from your booking and your knowledge, and hands over to a person whenever one is needed.
What if nobody on my team answers?
It keeps calling your on-call list in order. If nobody accepts, the ticket stays open, the guest is told it is being handled, and you are alerted.
Do we need our own AI account?
Yes. You add your Claude or OpenAI key in Settings, so your provider bills you directly. Phone calls run on Restado's own voice model, either way.
Is it monthly or yearly?
Either. Yearly is about 15% less. A guest's call is never cut off for a plan's limit; extra minutes are billed instead.
Let your guests reach someone, every time
Tell us about your homes. We set Restado AI up with you, and your guests can call it from day one.