Draft for legal review — the operating company, address and governing law are completed before launch.

Terms of service

Last updated 17 October 2026

These terms apply between Restado AI (operating company to be confirmed) ("Restado") and the company that signs up to use Restado AI("you"). Your plan, price and minutes are set out in your order or in the dashboard.

The service

  • An AI assistant (Alex) answers your guests' calls with information from your booking system and the knowledge you give it, opens tickets, and calls your team when a person is needed.
  • A dashboard for your team, and an assistant (Sambo) that answers questions about your operation and prepares changes that run only when a person confirms them.
  • Optional: answers to guest messages (booking platforms, SMS, WhatsApp), Telegram for your team, smart-lock codes per stay, a second booking system, API and webhooks, and report links for property owners.
  • The assistant does not create, change or cancel bookings, issue refunds or take payments, and gives door codes only to guests who verify with their PIN.

AI output

The assistant answers from your booking system and the knowledge you provide, and can be wrong. It says it is an AI, hands over to a person when it cannot help, and never improvises safety, money or booking decisions. Message replies are drafts for your team unless you switch on automatic replies for chosen categories; you are responsible for that choice and for reviewing what your team sends.

Your responsibilities

  • Keep the knowledge base and your staff's phone numbers accurate — Alex answers from what you provide and from your booking system.
  • Keep an emergency (P1) chain of people who can be reached at any hour, and a fallback number.
  • Tell guests, in your own privacy notice, that calls are answered by an AI and recorded. You are the controller of your guests' data; we process it on your instructions under our data processing terms.
  • Keep your dashboard accounts to the people who need them, and turn on two-factor sign-in for owners and admins.
  • If you turn on SMS or WhatsApp, follow those channels' rules (including WhatsApp's business policy); the service only replies to guests who wrote first and leaves opt-out words to the carrier.
  • If you connect smart locks, keep the locks and their batteries working and a physical fallback (a key safe or a person) for when a lock or its network fails.

Acceptable use

Do not use the service for unsolicited marketing, to mislead guests about who they are talking to, to process data you have no right to, to probe or overload the service, or to break the law. We may suspend an account that does, after notice where we reasonably can.

Third-party services

Booking systems, telephony, messaging channels, locks, Telegram and Stripe are run by their own providers under their terms. We are not responsible for their outages, but we monitor them, tell you in plain words when one fails, and keep your guests answered where we can.

Emergencies

Restado is not an emergency service. In a fire, flood, gas leak, medical emergency or intrusion, Alex tells the guest to call the local emergency number first and then calls your on-call chain. Calls to your team depend on telephone networks and on your staff answering.

Availability and changes

We aim for the service to be available at all times, monitor it continuously, and forward calls to your fallback number if the voice system fails. We may change features; we tell you in the dashboard what changed. Planned maintenance avoids busy hours where possible.

Fees

Plans include a number of call minutes per month. Calls are never cut off because of the plan or a failed payment; minutes beyond it are charged at the rate of your plan with the next invoice. Translation and other non-essential AI work have a monthly budget. Payments are taken by Stripe; fees are exclusive of VAT unless stated.

Data

Your data stays yours. You can export it at any time, and when you leave we delete it (see our privacy policy and sub-processors).

Liability

Restado is provided with reasonable care and skill. Neither party is liable for indirect or consequential loss. Our total liability in any 12 months is limited to the fees you paid in that period, except where the law does not allow a limit.

Data protection

For your guests' and staff's personal data you are the controller and we are your processor; the data processing agreement forms part of these terms.

Confidentiality

Each party keeps the other's non-public information confidential and uses it only for the service.

Ending

Either party may end the service at the end of a billing period with 30 days' notice, or at once for a material breach not fixed within 14 days. You can export your data before the end; it is deleted afterwards as the data processing agreement describes.

Changes to these terms

We give 30 days' notice in the dashboard and by email before a material change. If you do not accept it, you may end the service before it applies.

Law and courts

These terms are governed by the law of the country where the operating company is registered (to be confirmed), and its courts have jurisdiction, without taking away rights the law of your own country gives you.

Contact

Restado AI (operating company to be confirmed) (company registration number to be confirmed), Registered address to be confirmed — privacy@restado.ai.